NinjaOne users on Reddit: Real user feedback on the product

When IT professionals talk candidly about their tools, they don’t hold back. If you’re an IT pro deciding on an IT management tool, you might turn to Reddit to read the feedback and experiences of real users. Product comparisons, pricing details, feature reviews, and experiences on the platform’s performance are a few of the things you might look into.

NinjaOne could be one of the IT management platforms you’ve come across on Reddit, as users frequently weigh its features and compare it to competitors. You might have also realized that there are dozens of similar Reddit threats on the topic, and navigating through them can be hard.

For this reason, we’ve compiled a list of some of the top Reddit threats on NinjaOne, where users share their experiences with the product and how it weighs against competitors. Before that, let’s start with a quick overview of what NinjaOne is.

What is NinjaOne?

NinjaOne is endpoint management software designed for IT departments and MSPs to monitor their IT environments. Its key capabilities are remote monitoring and management (RMM), patch management, remote access, and backup. 

NinjaOne is priced pay-per-endpoint, making less scalable than other IT management platforms that are priced per-technician, and NinjaOne’s pricing plans are based on a custom quotation, so not very transparent. Third-party integrations are available to extend the platform’s functionality.

What do NinjaOne customers say on Reddit?

Next, let’s review some of the top Reddit threads users have written about NinjaOne. For each one, we will explain NinjaOne’s related features and see how they stack up against competitors.

1. NinjaOne for MSPs

MSPs often weigh whether NinjaOne is the right option for MSPs or if there is a better alternative. One Reddit user who handles MSP things asked other Reddit users about their opinion of NinjaOne:

A Reddit review of NinjaOne

NinjaOne provides standard MSP features such as RMM, patch management, and remote access. However, it does not offer PSA or AI capabilities, which are important to MSPs.

An MSP owner commented on the above Reddit thread that, despite liking NinjaOne, their organization canceled it due to NinjaOne’s per-endpoint pricing:

A Reddit review of NinjaOne

In addition, the same reviewer mentions not liking how NinjaOne overwrites crontab files on Linux servers during installation.

In the same thread, other MSP users shared alternatives, and NinjaOne vs. Atera was a key comparison, with Atera being recommended particularly because of its per-technician pricing.

A Reddit review of Atera

For more information on NinjaOne’s pricing and what alternative solutions offer, keep on reading as we discuss it in the next section.

2. NinjaOne pricing

When IT pros look for the right IT management solution, pricing is always a point of discussion. Common RMM pricing plan structures are pay-per-endpoint and pay-per-technician.

NinjaOne is priced pay-per-endpoint and based on a custom quotation, meaning you need to schedule a chat with the sales team to find out the pricing. Different Reddit threads discuss how much the pricing is and how much the total cost is when scaling.
A Reddit user asked about the pricing tiers for NinjaOne:

A Reddit review of NinjaOne

As a response, another Reddit user mentioned that the pricing starts from $3.60 for 0 to 100 endpoints, and as you add more endpoints, the per-endpoint price goes down:

A Reddit review of NinjaOne

In addition, NinjaOne has additional costs for features like backup. 
Another Reddit user addressed concerns about NinjaOne’s minimum client requirement, which can be a barrier for smaller IT teams:

A Reddit review of NinjaOne

NinjaOne’s lack of transparent pricing and minimum client requirements is often seen as a drawback by Reddit users.

The pricing is also often compared with competitors’ since more clear pricing options are available. For example, Atera offers transparent pay-per-technician pricing, where users can manage unlimited endpoints at a fixed monthly/yearly fee.

3. NinjaOne customer support

Although NinjaOne does not offer 24/7 customer service, it does offer phone and email support. In addition, customers get assistance from account managers during the onboarding, and self-help resources are available.
A Reddit user mentions that there haven’t been any issues with NinjaOne’s customer support:

A Reddit review of NinjaOne

The Reddit user wishes that NinjaOne’s suggested features from the roadmap would be implemented more quickly, as some have been there for two years. This can give false hope to new customers who are about to join because they assume a specific feature may be available soon.

The lack of not implementing features from the roadmap is a minor drawback, as some NinjaOne alternatives constantly gather feedback from customers and actively implement new features based on user suggestions.

4. NinjaOne vs. competitors

NinjaOne is often compared to its competitors on Reddit, such as Atera, Kaseya, and Syncro to name a few. Comparison points often relate to the platform’s available features, integrations, pricing, and user-friendliness.
One Reddit user was looking for advice when selecting a PSA/RMM combination for their IT organization and mentioned already trying NinjaOne and Syncro:

A Reddit thread of PSA/RMM tools

The same Reddit user also shared a wishlist for an ideal RMM/PSA tool:

A Reddit thread of PSA/RMM tools

According to the Reddit user, NinjaOne and Syncro offered decent functionality, but there were issues like an outdated interface, a lack of functionality, and missing integrations.

Another user responded that Atera checks all the boxes and is a great RMM:

A Reddit review of Atera

Reddit users frequently mention Atera as the best NinjaOne alternative due to its strong RMM functionality, integrations, reporting and asset management, AI-powered ticketing, and a strong scripting tool.

5. NinjaOne ticketing

NinjaOne offers a ticketing system that includes ticket management, workflow automation, response templates, a customer portal, and team collaboration features.
While the ticketing solution works for basic usage, it lacks full-fledged PSA capabilities, which is a drawback. A Reddit user mentions that if you just need to accept and respond to tickets, NinjaOne can work:

A Reddit review of NinjaOne

For capabilities like billing and contracts, CRM, advanced reporting, and built-in AI, NinjaOne’s ticketing system falls short.

6. NinjaOne reporting

Reporting is a key feature of NinjaOne and is commonly discussed among Reddit users. NinjaOne provides users with customizable reports, which can be filtered by location, device group, and timeframe.
A Reddit user was considering using NinjaOne and asked for more information about the available reports:

A Reddit review of NinjaOne

While NinjaOne does offer basic reporting, another Reddit user replied that the reports cannot be highly customized:

A Reddit review of NinjaOne

According to the Reddit user, NinjaOne’s reporting lacks customizability, which is arguably a disadvantage since many NinjaOne alternatives offer highly customizable reports.

Why Atera stands out as the top NinjaOne alternative

Hopefully, the above Reddit reviews of NinjaOne gave you a clearer understanding of the platform. If you’re still weighing your options for an IT management solution, one strong NinjaOne alternative to consider is Atera.

On the surface, both Atera’s and NinjaOne’s features are similar, such as RMM, remote access, patch management, and ticketing. Both platforms provide a unified IT management solution for IT departments and MSPs. However, Atera has several advantages:

• Transparent pay-per-technician pricing: Atera’s pricing is transparent and predictable and users can manage unlimited endpoints for a fixed cost. The pricing plans for IT departments vary from $149 to $219 per month and for MSPs, from $129 to $209 per month. Atera Copilot and Network Discovery are available as add-ons.
• 24/7 support: Unlike NinjaOne, Atera offers 24/7 customer support via email and live chat. No matter the day and time, customer support is available. Feature roadmap is available, and new features are frequently implemented.
• Action AI: Atera’s AI helps to automatically summarize and respond to tickets, create knowledge base articles from tickets, generate scripts and command lines, and troubleshoot devices. A G2 user mentions handling tickets 70% more efficiently with the help of Atera’s AI-powered ticketing!
• Full-featured PSA: Atera’s full-featured PSA is integrated into its platform, enabling users to manage tickets, contracts, billing, branded customer portals, knowledge base articles, and reports – all without needing a separate solution.

These are a few of the reasons why users choose Atera for IT management. To experience these advantages for your organization, you can try out Atera with the available 30-day free trial.