So you’re trying to provide technical support to a user, but their computer name doesn’t match the name you’re seeing in the Splashtop console. Was the hostname updated? When? Who am I providing support to? Does John still use this computer? It’s these sorts of questions that make us want to pull our hair out! But fear not, dear reader, for there is a solution — a script that updates your Splashtop display name to align with local changes made to a computer! No more chasing your tail, just smooth sailing from here on out.
The reality is, whenever you’re renaming a computer’s hostname, the name on the Splashtop remote console will not automatically update, making it difficult to remember who’s who in the zoo. To update the computer’s name within Splashtop, we need to change the ‘CloudComputerName’ registry value.
This script checks whether the computer runs a 64-bit or 32-bit processor. That’s because the location of the ‘CloudComputerName’ registry key may vary, depending on whether the computer is 64-bit or 32-bit. Based on the processor, it will automatically update the ‘CloudComputerName’ to the hostname of the computer.
“ :Check OS IF EXIST "%PROGRAMFILES(X86)%" (GOTO 64BIT) ELSE (GOTO 32BIT) :64BIT reg add "HKLM\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server" /f /v CloudComputerName /t REG_SZ /d %computername% GOTO END :32BIT reg add "HKLM\SOFTWARE\Splashtop Inc.\Splashtop Remote Server" /f /v CloudComputerName /t REG_SZ /d %computername% GOTO END :END net stop splashtopremoteservice net start splashtopremoteservice “
Why is my computer name different from the name displayed in the Splashtop console?
After updating a computer name, the Splashtop remote console doesn’t automatically update the computer name.
- After renaming the ‘CloudComputerName’, the ‘SplashtopRemoteService’ is restarted.
- If you change the computer name from the web portal (my.splashtop.com) or on the streamer UI, the key/computer name will be modified again.
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