Flexible Contracts and Services

Easily create the perfect contract and service level agreement (SLA) that turns prospects into customers with the customization and flexibility you need.

Flexible Contracts with Differentiated Rates

Atera allows you to create flexible contracts with differentiated rates for off-hours work, projects, and 3rd party products. Each customer can have multiple contracts based on the specific services you offer that client.

Choose from any of the following contracts Atera supports:
  • Project One Time Fee
  • Project Hourly Rate
  • Online Backup
  • Retainer / Flat Fee
  • Hourly
  • Remote Monitoring
  • Block Hours / Block Money

Service Level Agreement (SLA)

Manage SLA policies for your customers with our user-friendly and simple SLA manager that puts you in control. Plus, you have the option to configure a variety of SLAs, including first response time and resolution time agreements. Prevent and eliminate SLA violations permanently with prompt ticket resolution time that yields optimal customer satisfaction and retention – a win-win situation for both you and your customers.

Automatic Time Capture, Billing & Time Sheets

With simple configuration of automatic time capture, monthly billing and time sheets, put tedious billing processes and disputes to rest for any type of contract using Atera. Now you can provide your world class service while easily managing all of your billing needs all in one beautiful easy-to-use platform.

See Atera in Action

RMM Software, PSA and Remote Access that will change the way you run your MSP Business