Atera allows you to create flexible contracts with differentiated rates for off hours work, projects and 3rd party products. Each customer can have multiple contracts – each one focusing on a different item or service. Each contract can include a customized SLA for ensuring a formal working promise between both parties.
The following contract types are supported:
Manage SLA policies for your customers with our user friendly and simple SLA manager that puts you in control with the option to configure a variety of SLAs, including first response time and resolution time agreements. Prevent and eliminate SLA violations permanently with prompt ticket resolution time that yields optimal customer satisfaction and retention – a win-win situation for both you and your customers.
With simple configuration of automatic time capture, monthly billing and time sheets, put tedious billing processes and disputes to rest for any type of contract using Atera.