Flexible Contracts and Services
Atera offers complete visibility and control for hundreds of networks from any device so that you can provide instant, first-class IT support to your customers no matter where you are.
Flexible Contracts with Differentiated Rates
Atera allows you to create flexible contracts with differentiated rates for off hours work, projects and 3rd party products. Each customer can have multiple contracts – each one focusing on a different item or service. Each contract can include a customized SLA for ensuring a formal working promise between both parties.
The following contract types are supported:
- Project One Time Fee
- Project Hourly Rate
- Online Backup
- Retainer / Flat Fee
- Hourly
- Remote Monitoring
- Block Hours / Block Money
Service Level Agreement (SLA)
Manage SLA policies for your customers with our user friendly and simple SLA manager that puts you in control with the option to configure a variety of SLAs, including first response time and resolution time agreements. Prevent and eliminate SLA violations permanently with prompt ticket resolution time that yields optimal customer satisfaction and retention – a win-win situation for both you and your customers.
Automatic Time Capture, Billing & Time Sheets
With simple configuration of automatic time capture, monthly billing and time sheets, put tedious billing processes and disputes to rest for any type of contract using Atera.
See Atera in Action
RMM Software, PSA and Remote Access that will change the way you run your MSP Business