Flexible Contracts and Services

Flexible Contracts with Differentiated Rates

Atera allows you to create flexible contracts with differentiated rates for off hours work, projects and 3rd party products. Each customer can have multiple contracts – each one focusing on a different item or service. Each contract can include a customized SLA for ensuring a formal working promise between both parties.
The following contract types are supported:

Project One Time Fee
Project Hourly Rate
Online Backup
Retainer / Flat Fee
Remote Monitoring
Block Hours / Block Money

Service Level Agreement (SLA)

Manage SLA policies for your customers with our user friendly and simple SLA manager that puts you in control with the option to configure a variety of SLAs, including  first response time and resolution time agreements. Prevent and eliminate SLA violations permanently with prompt ticket resolution time that yields optimal customer satisfaction and retention – a win-win situation for both you and your customers.

Automatic Time Capture, Billing & Time Sheets

With simple configuration of automatic time capture, monthly billing and time sheets, put tedious billing processes and disputes to rest for any type of contract using Atera.

Integration with Accounting Software

With just one click, generate invoices with 3rd party integrated accounting software like QuickBooks Online, QuickBooks Desktop and Xero, or export a general CSV file that can then be imported into the accounting software of your choice. Save time and increase productivity with the tasks that truly demand your attention.

See Atera in Action

RMM Software, PSA and Remote Access that will change the way you run your MSP Business