Atera’s Professional Services Automation (PSA) is a seamless part of the All-in-One platform, enabling you to support customers and run a successful MSP business.
Manage all of your customers from just one system with a 360◦ view. Atera organizes all of your customer information in one place, including all relevant RMM and PSA information in-one view: Contacts, Contracts, SLA, Devices, Tickets, encrypted password repository and miscellaneous attachments.
Manage your helpdesk like a pro with Atera’s simple and intuitive ticketing and time tracking system, designed specifically for MSPs and IT service providers both for helpdesk and on site activities.
As an MSP, you need to keep track of a lot of customer knowledge.
You also need to make sure that everyone on your team has access to the most up-to-date information from anywhere.
Stop storing your important and sensitive customer knowledge in spreadsheets or notepads. Centralize and share everything with Atera’s Knowledge Base.
Manage a wide range of contract types per customer with a high degree of flexibility. Include differentiated rates for off hour work, projects, 3rd party products and more.
Automatically apply time to any contract type, create an end to the tedious process of creating monthly bills and invoices
and put an end to billing disputes with ticket, time and invoice details that are configurable per customer.
With a click of a button create invoices in your favorite accounting software, saving hours of work every month. Atera currently integrates with: QuickBooks Online, QuickBooks Desktop, Xero and can output a General CSV for input in any Accounting software.
Atera’s beautiful and brandable customer portal allows your customers to quickly view ticket status, add tickets and access your Knowledge Base posts.
If you are like most IT service providers, you spend a lot of time traveling to different customers.
Atera empowers you to do your job more efficiently and capture more billable hours, improve revenue and collection with powerful mobile tools.
Measure your support load, activities, customers’ satisfaction and your support team’s performance.
