Atera’s Professional Services Automation (PSA) is a seamless part of the All-in-One platform, enabling
you to support customers and run a successful MSP business.
Customer Relationship Management
Manage all of your customers from just one system with a 360◦ view. Atera organizes all of your customer information in one place, including all relevant RMM and PSA information in-one view: Contacts, Contracts, SLA, Devices, Tickets, encrypted password repository and miscellaneous attachments.
As an MSP, you need to keep track of a lot of customer knowledge.
You also need to make sure that everyone on your team has access to the most up-to-date information from anywhere.
Stop storing your important and sensitive customer knowledge in spreadsheets or notepads. Centralize and share everything with Atera’s Knowledge Base.
As a medium size MSP, our technicians time is extremely valuable and a lot used to be wasted in administration tasks and inefficiencies.
Thanks to Atera’s sophisticated set of PSA functions – such as ticketing, time capturing, billing and QuickBooks® integration we are able to dramatically increase our efficiency and reduce the end of month billing effort.
RG Digital, USA
Automatic Time Capture, Monthly Billing & Time Sheets
Automatically apply time to any contract type, create an end to the tedious process of creating monthly bills and invoices
and put an end to billing disputes with ticket, time and invoice details that are configurable per customer.