a branded Customer Portal for your client
Atera offers you the opportunity to create a branded Customer Portal for your end client. The Customer Portal is fully synced with your ticketing system and ensures instantaneous communication between clients and technicians. Tickets opened via the Customer Portal are seen immediately on the Atera Portal. The end client can open, view and manage tickets from the Portal while keeping track of all correspondence with respect to tickets. The Customer Portal is a safe space for clients only.
In addition, the Portal also contains a Knowledge Base. This is the place where articles you have created and made public in the Atera Portal will appear. Clients can benefit from important articles and tips and tricks in this Knowledge Base, thereby further enjoying a solid user experience.
As an MSP, you need to keep track of a lot of customer knowledge.
You also need to make sure that everyone on your team has access to the most up-to-date information from anywhere.
Stop storing your important and sensitive customer knowledge in spreadsheets or notepads. Centralize and share everything with Atera’s Knowledge Base.