We tested 11 Barracuda alternatives—Here’s our top pick for IT management

As IT professionals, we’re always on the lookout for tools that can streamline our workflows and enhance our security measures. Barracuda has been a go-to solution for many, but what if there were options that could take your IT management to the next level?

In this comprehensive guide, we’ll introduce you to 11 impressive Barracuda alternatives that are reshaping the industry. From AI-powered platforms to cost-effective solutions, these alternatives offer a range of features that might just be the perfect fit for your organization.

What is Barracuda?

Barracuda offers remote monitoring and management (RMM), help desk and ticketing, and security solutions. Most of their offerings (such as BarracudaMSP) are tailored toward managed service providers. Barracuda is also known for its security and protection solutions, such as its Barracuda Backup product.

Why look for a Barracuda alternative?

After familiarizing ourselves with Barracuda and reading customer reviews, we noticed that the platform’s main limitations are its steep learning curve, inefficiencies in customer support, and a lack of transparency in pricing.

Here’s a closer look at each of the limitations according to user reviews.

1. Difficulty in using the platform

According to users on G2, Barracuda has a steep learning curve, some of the features are overwhelming to set up, and navigation takes a long time.

One G2 user specifically said, “Navigating from one option to another can take a while.”

Another G2 user said, “It’s tough setting up the alert structure so you don’t get overwhelmed with tickets. It was difficult to set up global alerts while restricting certain devices from alerting as well.”

Especially for those new to RMM platforms or with limited resources, this can be a deal-breaker. As you compare the different Barracuda alternatives, we’d suggest prioritizing platforms with intuitive user interfaces that enable fast onboarding. 

2. Customer service may lack product knowledge

Barracuda claims on its website that it provides 24/7 support for all users. While this may be true, many users claim that the customer service reps aren’t knowledgeable about the product.

One Barracuda user on Reddit said, “Barracuda’s support doesn’t know the product they support or the repercussions of the suggestions they make.”

Here is the full comment the Reddit user left:

Barracuda review via Reddit

In the same Reddit thread, many other Barracuda users shared similar concerns about the level of knowledge Barracuda support reps have.

This is a notable drawback to Barracuda, as many alternatives, such as Atera, offer industry-leading 24/7 live chat support for all users. 

3. Pricing is not transparent

When looking at Barracuda’s website, we can quickly see that all of the pricing plans are based on a custom quotation:

As the pricing is per quotation, it’s extremely difficult to compare Barracuda’s pricing to its competitors’ pricing.

Many Barracuda customers also don’t like this practice. One Barracuda user on Reddit said, “If pricing isn’t already there, or behind a simple email, we probably can’t afford them.”

Barracuda review via Reddit

Fortunately, a few Barracuda alternatives, including Atera, offer transparent pricing plans, which allows for some comparison. 

What are Barracuda’s strengths?

Barracuda’s two strong points for MSPs are its wide range of products and RMM capabilities.

Let’s look into each of these in more detail.

1. Wide range of products

Barracuda offers a wide range of products, such as Barracuda RMM, Email Protection, XDR, and backup. This gives users a lot of flexibility, and combining them can provide a comprehensive security and management solution. One G2 user specifically appreciated Barracuda’s focus on security.

The downside of this is though the high cost of using multiple products instead of having an all-in-one IT management tool, such as Atera.

2. RMM capabilities

Barracuda’s RMM capabilities allow users to manage various endpoints, such as workstations and servers from one platform. A G2 user appreciated this and said, “being able to see all machines on the network from an unified view is nice.”

Barracuda pros and cons: Takeaways

To conclude the two previous sections, here are the pros and cons of Barracuda that are mentioned in many customer reviews.

The pros:

• A 24/7 live chat support for all Barracuda customers.
• Gives you a unified view of all client devices, servers, and endpoints.

The cons:

• A steep learning curve and difficulties in using the platform
• Customer service can be inefficient, and the customer service reps may not be knowledgeable about the product
• Barracuda’s pricing is not transparent and you need to request a quotation to get it

11 best Barracuda alternatives for IT management in 2025

Next, let’s go over the 11 best Barracuda alternatives for 2025, according to our own research and based on real customer reviews.

1. Atera

Atera vs. Barracuda: Key differences

1. Key features: Both Atera and Barracuda offer a remote monitoring and management (RMM) solution, allowing users to monitor and control network assets and endpoints remotely. While Barracuda only offers this capability to MSPs, Atera offers it to both MSPs and IT departments respectively, with specialized products for each.

2. User interface: Atera’s dashboards and user interfaces are built with accessibility and ease of use in mind, making onboarding and daily usage quick and easy. Barracuda’s users have noted that the platform has a steep learning curve, and the user interface needs an update. 

3. Customer support: Atera offers world-class, 24/7 live chat support and also has self-help resources, such as knowledge bases and tutorials. Atera stands out with its IT community, where customers can troubleshoot problems and share best practices with others. In comparison, Barracuda has received criticism for their customer support.

4. AI advancements: Of Atera and Barracuda, Atera is the only one incorporating AI into its platform through Autonomous IT, which enhances technician and end-user efficiency. Whether it’s ticketing, device troubleshooting, scripting, or remote sessions, Atera’s AI is there to assist you in real-time!

Tip: For more differences, read our Atera vs. Barracuda MSP comparison guide.

Features and capabilities

In addition to RMM capabilities, Atera offers help desk and ticketing, remote access, patch management, and network discovery capabilities. Its advanced all-in-one capabilities are designed to meet the specialized needs of enterprises and SMBs. 

Barracuda is mainly used by MSPs and focuses on RMM, security, and network protection capabilities.

We have recently expanded our robust suite of AI-powered IT features with our brand-new AI Copilot tools. Atera’s AI Copilot is every IT technician’s best friend. Why? It can help with numerous different tasks, including remote session summarization, ticket resolution, script suggestions, command-line generation, and so much more. AI Copilot users have even reported a 10X improvement in ticket resolution rates. That means your IT techs can cut down on busy work and free up their time to tackle the challenging issues that need their brainpower! 

Atera’s AI script generator

At Atera, we hold cybersecurity and network protection in high regard. Further, we provide a number of other important IT management features that make our platform a true all-in-one solution. We hold numerous ISO security certifications and are proud to be GDPR , AICPA SOC2, and HIPAA compliant.

Our features and functionality get even more impressive when you take into account our robust collection of third-party integrations. Atera seamlessly integrates with user-favourite integrations like Emsisoft, Keeper, Webroot, and other security solutions. We also have remote access integrations with Splashtop, AnyDesk, and other top platforms. But our third-party integrations do not stop there! Other classics like IT Glue and Chocolatey are in the mix, and we even have integrations with Quickbooks and Xero to make billing for MSPs easier than ever.

Atera’s security integrations

Atera has even raised this already-high bar by adding an IT game to the mix. Our IT game is called Apollo IT, and it provides IT newbies and seasoned pros alike with the opportunity to practice problem-solving skills and solve common IT challenges in a controlled online setting. The game is presented as an intergalactic adventure, and players interact with our specialized AI bot to tackle the IT issues that arise. It is a great way to hone your skills and even encourage inter-office collaboration and friendly competition. Check out Apollo IT right here!

User interface and overall usability

Using G2 to compare Atera and Barracuda MSP, Atera excels in every category. This includes aspects like the software’s ease of use and set-up and whether it meets the requirements for IT departments in addition to MSPs.

Atera was built from the ground up with ease of use and accessibility in mind, which is one of the reasons our customers rate the platform so highly. Atera users can be up and running within minutes of signing up!

Atera’s dashboard view (via Atera)

Reviews related to Barracuda’s user interface are more varied since many customers report a steep learning curve and an outdated user interface. Some IT professionals, particularly those with limited resources or new to IT management platforms, might find Barracuda difficult to use.

Pricing and value for money

Like most other RMM pricing plans, Barracuda doesn’t publicly display its prices, and you need to request a quote from its team to get the pricing. For this reason, it is difficult to compare the cost of its software with Atera’s or that of other competitors. At Atera, we think it is important to have an accessible and holistic idea of how much you will be paying for our product.

Atera provides transparent pricing for both MSPs and IT departments. The standard pricing plans range from $129 to $209 per month for MSPs and from $149 to $219 per month for IT departments. Enterprise customers can request a custom quotation for more tailored offerings.

Atera’s IT department pricing

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

At Atera, we have adopted a disruptive pricing model that makes it easier to grow and scale without incurring huge expenses. With our pay-per-technician pricing model, you pay a fixed cost no matter how many endpoints or devices you can add.

All new customers get a 30-day free trial of Atera, with no credit card required, so they can see how it fits into their workflow. 

Customer reviews and rating

Atera’s G2 Rating: 4.6 out of 5 stars (800+ reviews)

Barracuda MSP’s G2 Rating: 4.1 out of 5 stars (40+ reviews)

What Atera users are saying on G2:

• “Atera allows us to keep ticketing, remote computer access, update management, and endpoint management under one umbrella. Previously, we used two or three systems for the same tasks,” a G2 user says.

• “Atera’s per technician pricing is a huge plus for us since we don’t have to worry about costs when adding more endpoints,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (400+ reviews)

Barracuda MSP’s Capterra Rating: n/a

What Atera users are saying on Capterra:

• “Atera’s AI Copilot helps us resolve tickets in very short space by analyzing them, suggesting solutions, and helping to respond professionally,” a Capterra user says.

• “Atera is perfect for managing everything from one platform without overcomplicating things,” a Capterra user says.

2. ManageEngine Endpoint Central

ManageEngine Endpoint Central allows you to manage and secure desktops, laptops, servers, mobile devices, and tablets from a single interface. Unlike Barracuda, ManageEngine Endpoint Central provides solutions for both MSPs and IT departments. 

And, if you want to expand the functionality, ManageEngine’s different products can be integrated together.

G2 users report that ManageEngine has a similar drawback to Barracuda, which is a steep learning curve. IT departments that want easy-to-use IT management software might want to consider another alternative, like Atera.

G2 Rating: 4.4 out of 5.0 (880+ reviews)

Capterra Rating: 4.6 out of 5.0 (970+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starts at $104 for 50 endpoints
• Enterprise: Starts at $124 for 50 endpoints
• UEM: Starts at $139 for 50 endpoints
• Security: Starts at $205 for 50 endpoints

3. Kaseya

Kaseya VSA, one of Kaseya’s main products, provides remote access, patch management, and RMM capabilities. Like Barracuda, Kaseya is known for its security and network protection features despite receiving some complaints in recent years about those.

Kaseya may be the right IT management solution for some teams, but there are drawbacks, including its pricing model. Similarly to Barracuda, Kaseya does not publish its pricing online, so you will need to request a custom quote from them. G2 users mention that the cost can increase quickly, and it is prohibitive for smaller businesses.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.0 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Custom pricing system in place. Visit Kaseya’s website to learn more.

4. Domotz

Domotz provides remote network monitoring and management solutions for IT professionals and MSPs. With Domotz, you can troubleshoot network and device issues in real time, and its alerting system ensures that all your networks stay secure.

For network monitoring, Domotz is a suitable alternative to Barracuda. It can then be integrated with the all-in-one solution Atera for more capabilities, including help desk and ticketing, patch management, remote access, reporting, and billing. Domotz has what some users may consider a drawback, though, which is their pay-per-endpoint pricing, a model that can get pricey quickly.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Pro: $35 per month, per site
• Enterprise: Starting at $1,000 per month

5. Syncro

Syncro provides MSPs with an all-in-one IT management platform. The platform includes RMM, PSA capabilities, help desk and ticketing functionality, and patch management capabilities.

Similarly to Atera, Syncro offers a comprehensive solution. The difference is that Syncro only provides this to MSPs, while Atera offers dedicated products for both MSPs and IT departments respectively. Syncro’s users also mention on G2 that the software’s capabilities are limited, which can be a deal breaker for many IT teams.

G2 Rating: 4.5 out of 5.0 (200+ reviews)

Capterra Rating: 4.6 out of 5.0 (60+ reviews)

Syncro Pricing:

• Core Plan: $139 per month, per user
• Team Plan: $189 per month, per user

6. N-able

N-able offers essential features for IT professionals, including RMM, remote access, IT ticketing, and patch management. The features are divided into different products offered by N-able, such as N-central RMM and N-able MSP Manager.

N-able offers a flexible solution, but to achieve this, you might have to use several N-able products. This has its downside, which is increased subscription costs. Depending on your budget, the increased cost of combining products can be a deal-breaker.

G2 Rating: 4.3 out of 5.0 stars (450+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (50+ reviews)

N-central Pricing:

• N-central pricing is based on a custom quotation. Fill in a form on their website to get the pricing.

7. ConnectWise Automate

ConnectWise Automate assists IT teams in automating manual processes and improving their efficiency. Some main features of the product include RMM, automated patching, and asset discovery capabilities.

ConnectWise is a known Barracuda alternative for larger teams due to its capability to handle complex workflows. However, this comes at a cost, since many ConnectWise users complain that the number of features is almost overwhelming, making the software difficult to use.

G2 rating: 4.1 out of 5.0 (100+ reviews)

Capterra rating: 4.2 out of 5.0 (120+ reviews)

ConnectWise Automate pricing:

• Pricing is based on a custom quotation. Contact ConnectWise’s sales team to learn more.

8. Datto

Datto‘s product offerings include remote monitoring and management, IT automation, scripting, patch management, and remote access. Datto has a dedicated product called Autotask PSA for PSA capabilities.

Datto’s advantage over Barracuda is its third-party integrations, which have increased significantly since the company was acquired by Kaseya. The acquisition had positive aspects, but it also had drawbacks, including a decrease in the platform’s quality and a new clunky user interface – once again, as reported by many users and user reviews.

G2 Rating: 4.5 out of 5 stars (540+ reviews)

Capterra Rating: 4.1 out of 5 stars (25+ reviews)

Datto Pricing:

• Custom pricing available. Contact Datto’s sales team to get the pricing.

9. HaloPSA

HaloPSA offers features such as time tracking, billing, reporting, remote access, project and contract management, and integrations with RMM software. While Barracuda mostly focuses on RMM and cybersecurity capabilities, HaloPSA offers a full PSA solution for MSPs.

If you’re looking solely for PSA capabilities, HaloPSA can be a suitable solution. HaloPSA offers RMM integrations, but does not include built-in capabilities for it, which is a deal-breaker for most IT departments. For built-in RMM plus PSA, consider a HaloPSA alternative, like Atera.

G2 Rating: 4.8 out of 5.0 stars (25+ reviews)

Capterra Rating: 4.9 out of 5.0 stars (25+ reviews)

HaloPSA Pricing:

• Starting at $119 per month per user, with a 5 user minimum

10. Ivanti Endpoint Manager

Ivanti Endpoint Manager lets you monitor and manage client devices on Windows, Mac, iOS, Android, UNIX, and Linux systems. The software also includes remote control, dashboards and reporting, and patch management.

From the selections on our alternative list, Ivanti is the closest alternative to ManageEngine, as it has a similar feature set and a customer base that is primarily enterprise companies. The software also has the same downside as ManageEngine in that many of the features are not suitable for smaller businesses.

G2 Rating: 4.2 out of 5.0 stars (130+ reviews)

Capterra Rating: 3.0 out of 5.0 stars (1 review)

Ivanti Endpoint Manager Pricing:

• Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

11. LogMeIn Resolve

LogMeIn Resolve is a cloud-based RMM, ticketing, remote access, and support system for MSPs. Similarly to Barracuda MSP, LogMeIn Resolve allows MSPs to remotely monitor and manage their network infrastructure with LogMeIn Resolve.

LogMeIn Resolve is specifically aimed at small businesses, as seen in its fairly limited features. The simplistic features also make the software relatively easy to use, which can be advantageous for teams that want that.

G2 Rating: 4.4 out of 5.0 (430+ reviews)

Capterra rating: 4.4 out of 5.0 (200+ reviews)

LogMeIn Resolve Pricing:

• Remote Access: $23 per month, billed annually
• Report Support Plus: $44 per month, billed annually
• Standard: $57 per month, billed annually
• Premium: Custom pricing, contact the LogMeIn Resolve sales team

Mobile device management is an add-on for both LogMeIn Resolve’s Standard and Premium plans. It is not available for the Remote Access and Remote Support Plus plans.

Future-proof your IT with Atera’s AI-powered IT platform

Out of all the alternatives listed in this article, Atera is the only solution that offers AI-powered IT management in partnership with Microsoft.

Autonomous IT helps IT teams drastically reduce their workload. With the help of AI, 50% of user tickets are resolved before they even reach a technician. The goal isn’t just to eliminate mundane tasks for technicians so they can focus on more strategic projects, but to empower end users with the tools to cope with common problems guided by AI.
This is the power of AI-powered IT, where technology is used as a tool rather than a barrier.
To learn more about Atera and how you can transform the way you remotely monitor and manage your devices, get in touch with our sales team today. We also offer a 30-day free trial with no credit card required, so you can take our software for a spin without giving us any type of commitment.ouch with our sales team today. We also offer a 30-day free trial with no credit card required, so you can take our software for a spin without giving us any type of commitment.