The 8 best IT reporting tools for comprehensive system monitoring in 2025

Without data, no IT team, no matter how large or small, can make informed decisions, foresee business growth, or plan a strategic roadmap.

The best IT reporting tools help to fill this gap by turning raw data into actionable insights and providing detailed reports of IT environments. Consequently, IT professionals can better understand the IT landscape and address potential issues sooner.

The challenge in picking IT reporting software lies in the sheer number of solutions available. The market is saturated with many options, and some solutions offer more features at a better price point. To guide you, we’ve compiled a list of the best IT reporting tools for MSPs and IT departments.

Let’s start with a brief overview of what IT reporting tools are.

What is an IT reporting tool?

The main objective of an IT reporting tool is to help you collect, process, and display data related to IT operations, performance, and infrastructure.

The most advanced IT reporting tools allow you to automatically generate reports on patch status, system health, software inventory, timesheets, technician comparisons, and more. As a result, IT professionals are able to increase customer retention and loyalty by proactively demonstrating their value.

Types of IT reporting tools

The needs of MSPs, SMBs, and enterprises vary, meaning their functional requirements in the best IT reporting tools differ. Here’s an overview of the capabilities required for each.

IT reporting tools for SMBs

IT reporting tools for SMBs must be cost-effective and user-friendly since they typically have smaller budgets and fewer IT staff. The tool should include all the key IT reporting features, such as system health monitoring, software usage reports, and asset/inventory management.

SMBs must also consider the available pricing structure. IT reporting is often part of an IT management platform, and the common pricing structures are pay-per-endpoint and pay-per-technician. For more information, you can compare common RMM pricing here.

IT reporting tools for managed service providers (MSPs)

MSPs require an IT reporting solution that can handle multiple IT environments from a single interface. It’s crucial that they can manage and report for multiple clients without having to switch between different accounts, which would make scaling nearly impossible.

The IT reporting tool should provide comprehensive reports regarding end users’ networks, assets, system health, and overall performance. MSPs also benefit from service-level agreement (SLA) reporting, which allows them to demonstrate their value to clients.

IT reporting tools for enterprises

Enterprises demand IT reporting tools that can generate automated reports for large-scale IT environments. These tools should offer advanced reporting features, such as AI-powered insights, support for multiple data sources, and easy report sharing and collaboration. Good third-party integrations are also very important.

Why do you need a powerful IT reporting tool in 2025

Why exactly do you need an IT reporting tool? What are its benefits? The most comprehensive IT reporting tools boast many advantages to IT teams, such as:

Helps to demonstrate your value to clients and stakeholders

IT departments and MSPs need to track key performance indicators (KPIs) to demonstrate the quality of their services to clients and stakeholders. 

IT reporting tools help with this process by generating accurate reports that highlight critical metrics like uptime, response times, device health, incident resolution times, and technician performance.

They lead to better decision-making

With real-time monitoring and analytics available at all times, it’s easy to monitor system activity and receive alerts about performance, network health, and security threats.

For example, if a server shows signs of performance degradation, IT administrators can modify the system settings or install software updates to prevent costly downtime. 

Strengthens critical security

The best IT reporting solutions continuously monitor systems and networks to identify potential weaknesses, such as unpatched software or suspicious activity. Consequently, this minimizes the chance of data breaches, ransomware attacks, and other security incidents.

Maximizes operational efficiency

IT reporting tools streamline the process of data collection, analysis, and presentation, allowing IT staff to focus on more strategic tasks. This increased efficiency can lead to quicker incident resolution, better service quality, and higher customer satisfaction.

The 8 best IT reporting tools for IT teams in 2025

Let’s now review the best IT reporting tools. Based on our research and what other IT professionals recommend, the best options in the market are:

• Atera – Best all-in-one IT reporting and management tool
• Pulseway – Best for remote IT reporting on mobile
• ConnectWise PSA – Best reporting tool for ticketing
• Syncro – Best IT reporting tool for small MSPs
• N-able – Best IT reporting tool focused on endpoint management
• NinjaOne – Best for simple IT reporting automation
• Datto RMM – Best IT reporting and alerting system for MSPs
• ManageEngine Endpoint Central – Best for hybrid (remote + on-premise) IT environments

Atera – Best all-in-one IT reporting and management tool

Atera is the best choice for enterprises and SMBs looking for an all-in-one IT reporting and management tool. With it, users can create different reports on system health, customer satisfaction, and technician performance and schedule them to be automatically delivered to the right end-users.

Of the many IT reporting tools available, Atera is the only one powering its platform with AI through the Atera AI Copilot.

Features and capabilities

Atera users can create both analytical reports and operational reports. 

Analytical reports include, but are not limited to:

• OS overview
• App usage breakdown
• Software and hardware inventory
• Customer tickets overview
• Technician overview

Operational reports include, but are not limited to:

• Satisfied & dissatisfied users
• Recent processes
• Site health

One of the most commonly used reports is the auditor report, which gives a detailed overview of your organization’s IT infrastructure. You can view your company’s general inventory, software inventory, distribution of workstations, servers, and Macs, as well as disk use information.

Not only does Atera have built-in IT reporting functionality, but it also includes remote monitoring and management (RMM), help desk and ticketing, remote access, network discovery, and third-party integrations.

One of Atera’s standout features is its Agentic AI technology, which is integrated directly into the platform through Autonomous IT.

Atera’s AI Copilot has many use cases, but one of the most useful ones for IT reporting is the insights on demand. The AI Copilot learns about your IT environment in real-time, and you can ask it account-specific questions, such as “What is the current status of all critical systems?” or “Which assets are due for an update?”

The insights on demand feature is especially handy for enterprises that handle dozens of devices and don’t want to sift through data manually.

User interface and usability

Atera is well known for its user-friendly interface and easy onboarding process. MSPs are able to create new customer profiles effortlessly, and new users are up and running within hours.

Creating new reports is quick and easy from the ‘Reports’ section within Atera’s dashboard.

Atera’s reporting and analytics

After you have generated your reports, you can schedule them to be sent to your end users or technicians at a time of your choice.

Pricing and value for money

Atera offers tailored pricing plans for both MSPs and IT departments. For MSPs, the pricing plans range from $129 to $209 a month, and for IT departments, the plans range from $149 to $219 a month. Enterprise customers can require a custom quote for more tailored offerings.

Unlike most RMM pricing plans, Atera charges its users based on a pay-per-technician. This makes scaling more affordable and reliable since you pay a fixed price no matter how many endpoints you manage.

Atera G2 rating: 4.6 out of 5.0 stars (800+ reviews)

What Atera users are saying on G2:

• “Atera’s reporting features are great, and the ability to monitor ticket counts in real-time is very useful,” a G2 user says.

• “Atera offers next-level tools for IT reporting, remote monitoring, helpdesk, billing, patch management, and AI. It also integrates with other solutions,” a G2 user says.

Atera Capterra rating: 4.6 out of 5.0 stars (440+ reviews)

What Atera users are saying on Capterra:

• “Atera offers detailed reports that help us enhance client relationships. The reports have also improved our internal evaluations,” a Capterra user says.
  
• “Atera makes managing IT tasks a lot simpler. The setup is quick, the interface is friendly, and I can find what I need without any trouble,” a Capterra user says.

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation. Contact sales for pricing.

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Pulseway – Best for remote IT reporting on mobile

If you’re looking to do IT reporting from your mobile device, Pulseway is a strong choice. You can select from 28 templates and create a wide variety of documents and reports on system performance, security, asset status, and user activity.

In addition to IT reporting, the mobile app allows users to patch endpoints, remotely control devices, run scripts, and handle tickets. Pulseway is a cloud-based software, but especially known for its mobile app.

G2 rating: 4.6 out of 5.0 (100+ reviews)

Capterra rating: 4.7 out of 5.0 (300+ reviews)

Pulseway pricing:

• Pulseway has a pricing calculator on their website, and the pricing is based on pay per endpoint. For 200 endpoints, the prices start from $636 per month.

ConnectWise PSA – Best reporting tool for ticketing

ConnectWise PSA is designed for MSPs needing a unified solution for all things PSA and ticketing. One of its features is IT reporting, which helps track ticketing status, project progress, sales pipeline, revenue, service call volume, and more.

ConnectWise PSA is capable of a lot (and integrates well with other ConnectWise products), but has a steep learning curve, which is also its main con on G2. With today’s modern IT reporting tools, this is a notable drawback to ConnectWise PSA.

G2 Rating: 3.9 out of 5.0 (450+ reviews)

Capterra Rating: 4.1 out of 5.0 (250+ reviews)

ConnectWise PSA Pricing:

• ConnectWise PSA has three plans: Basic, Standard, and Premium, each based on a custom quotation. One Reddit user mentioned getting a quote of $2700 in startup fees and $84/month for two technicians.

Syncro – Best IT reporting tool for small MSPs

Syncro offers cost-effective IT reporting for small MSPs. Users can create different RMM, ticket, sales, customer, invoice, and inventory reports. The reports can be scheduled to be sent to technicians and customers.

Like Atera, Syncro uses pay-per-technician pricing, which makes it a cost-effective option for IT departments and MSPs. The IT reporting feature is accompanied by automated alerts, real-time monitoring, patch management, and ticketing.

G2 Rating: 4.5 out of 5.0 (250+ reviews)

Capterra Rating: 4.6 out of 5.0 (75+ reviews)

Syncro Pricing:

• Core: $139 per month, per user
• Team: $189 per month, per user

N-able – Best IT reporting tool focused on endpoint management

N-able is an industry-leading option for IT reporting focused on endpoint management. The reporting works through the platform’s Report Manager add-on, which has 45+ premade reports you can choose from.

The reports vary from device performance, patch status, security vulnerabilities, and system health. Reports can be exported to PDFs, Microsoft Word, and Microsoft Excel, and you can configure reports to include your company’s branding.

G2 Rating: 4.0 out of 5.0 stars (50+ reviews)

Capterra Rating: 4.4 out of 5.0 stars (400+ reviews)

N-able N-central Pricing:

• The company does not publicly disclose its pricing; it is based on a custom quotation. Reddit users say there is a $250 sign-up fee when onboarding.

NinjaOne – Best for simple IT reporting automation

NinjaOne is a unified platform for managing, monitoring, and supporting endpoint devices and IT infrastructure. Its IT reporting lets you create customizable reports that showcase your value to clients. The built-in automation helps to generate the reports automatically and schedule them to be sent to the right end-users.

NinjaOne’s pricing is based on pay-per-endpoint/devices, and the third-party integrations help extend the functionality.

G2 Rating: 4.7 out of 5.0 (1,700+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• NinjaOne states it prices per endpoint but does not make its pricing available publicly; pricing is based on custom quotation. To learn more, visit their website.

Datto RMM – Best IT reporting and alerting system for MSPs

Datto offers products that help MSPs manage and automate a variety of IT-related tasks. One of the products, Datto RMM, includes reporting functionalities, and you can create reports on the help desk, ticketing, RMM, billing, contracts, customer support, and more.

Datto combines RMM, patch management, and IT reporting into one platform, making it a unified IT management solution. For PSA reporting, Datto RMM needs to be integrated with another Datto product, Autotask PSA. 

G2 Rating: 4.5 out of 5 stars (600+ reviews)

Capterra Rating: 4.3 out of 5 stars (30+ reviews)

Datto RMM Pricing:

• Pricing is per device and based on a custom quotation. Reddit users indicate Datto RMM’s pricing is $2.50 per endpoint and $100 per user for Autotask PSA. 

ManageEngine Endpoint Central – Best for hybrid (remote + on-premise) IT environments

If you need an IT reporting tool for a hybrid IT environment, ManageEngine Endpoint Central is a strong choice. With it, IT teams can create reports on both on-premise and remote devices. The reports include patch reports, BitLocker reports, application control reports, vulnerability reports, browser reports, and more.

One unique report is the Active Directory report, which gives a comprehensive view of users, computers, groups, OUs, and domains of AD.

G2 Rating: 4.4 out of 5.0 (900+ reviews)

Capterra Rating: 4.6 out of 5.0 (1000+ reviews)

ManageEngine RMM Central Pricing:

• You can get a price quotation from ManageEngine’s website. The pricing is based on the number of devices you manage.

AI-powered all-in-one solution for IT reporting

Only a few IT reporting tools are part of an all-in-one IT management platform, which is what most IT teams really need. One such solution is Atera.

Not only does Atera have built-in IT reporting capabilities, but it also involves all the other functionalities IT teams require, including RRM, remote access, help desk and ticketing, billing and contracts, and robust third-party integrations.

Atera is the first IT management platform to integrate AI into its platform through Atera Copilot. With it, your IT issues can be solved faster by using real-time device diagnostics and AI-recommended actions., an easy step you can take is to contact our sales team. Atera offers a 30-day free trial if you’d like to have a hands-on experience with the platform.