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Without data, no IT team, no matter how large or small, can make informed decisions, foresee business growth, or plan a strategic roadmap. 

The right IT reporting tools help to fill this gap by turning raw data into actionable insights and providing detailed reports of IT environments. Consequently, IT professionals can better understand the IT landscape and address potential issues sooner.

The challenge in picking IT reporting software lies in the sheer number of solutions available. The market is saturated with many options, and some solutions offer more features at a better price point. To guide you, we’ve compiled a list of the best IT reporting tools for MSPs and IT departments.

Let’s start with a brief overview of what IT reporting tools are.

What is an IT reporting tool?

The main objective of IT reporting tools is to help you collect, process, and display data related to IT operations, performance, and infrastructure. 

The top IT reporting software allow you to automatically generate reports on patch status, system health, software inventory, timesheets, technician comparisons, and more. As a result, IT professionals are able to increase customer retention and loyalty by proactively demonstrating their value.

IT reporting functionality is often included in a more comprehensive IT management platform, which covers an organization’s entire IT management needs. Atera’s all-in-one IT management platform is one example of such a platform.

Types of IT reporting tools

The needs of MSPs, SMBs, and enterprises vary, which means their functional requirements are also different.

Here’s an overview of the capabilities required for each.

Small and midsize businesses

IT reporting tools for SMBs must be cost-effective and user-friendly since they typically have smaller budgets and fewer IT staff. The tool should include all the key IT reporting options and asset/inventory tracking to provide deeper insight into hardware and operating system distribution, software inventory, and more.

Small and midsize businesses must also consider the available pricing structure. IT reporting tools are often part of an IT management platform, and the common pricing structure is pay-per-endpoint. The downside of this is that the pricing increases quickly as the number of endpoints increases.

Alternatively, IT management platforms like Atera provide pay-per-technician pricing, which means you pay a fixed price no matter how many endpoints/devices you manage. This makes scaling more cost-effective and predictable.

Managed service providers (MSPs)

Managed service providers (MSPs) require an IT reporting solution that can handle multiple IT environments from a single interface. This enables them to manage and report the IT infrastructure of multiple clients without switching between different accounts, which would make scaling near impossible.

The IT reporting tool should provide comprehensive reports regarding end users’ networks, assets, system health, and overall performance.

MSPs also benefit from service level agreement (SLA) reporting, allowing them to demonstrate their value to their clients.

Enterprises

Enterprises demand IT reporting tools that can handle large-scale and complex IT environments. The IT reporting tool should include features for compliance reporting, security monitoring, and detailed performance analysis to ensure strong IT governance and support strategic decision-making.

Why you need an IT reporting tool

Let’s examine some of the benefits MSPs and IT departments can get out of IT reporting tools.

Helps to demonstrate your value to clients and stakeholders

IT departments and managed service providers (MSPs) often need to track key performance indicators (KPIs) to demonstrate the quality of their services to clients and stakeholders. 

IT reporting tools help with this process by generating accurate reports that highlight critical metrics like uptime, response times, device health, incident resolution times, and technician performance.

Enhanced decision-making

The best IT reporting software provides real-time data and analytics, allowing MSPs and IT departments to make informed decisions quickly.

With the ability to monitor system activity and receive alerts on system performance, network health, and security incidents, IT professionals can improve service delivery and reduce issues before they escalate.

For example, if a server shows signs of performance degradation, IT administrators can modify the system settings or install software updates to prevent costly downtime.

Better security

The best IT reporting solutions continuously monitor systems and networks to identify potential weaknesses, such as unpatched software or suspicious activity. Consequently, this minimizes the chance of data breaches, ransomware attacks, and other security incidents, another benefit of the top IT reporting tools.

Increased operational efficiency

IT reporting tools streamline the process of data collection, analysis, and presentation, allowing IT staff to focus on more strategic tasks. This increased efficiency can lead to quicker incident resolution, better service quality, and higher customer satisfaction.

The 9 best IT reporting tools for IT professionals in 2024

Next, let’s go through our IT reporting tools list that contains all the best solutions for IT professionals.

1. Atera

Atera-Homepage

Atera provides built-in IT reporting functionality for IT departments and MSPs, and any required report can be created easily. Out of the many IT reporting tools out there, Atera is the only one powering its platform with AI through the Atera Copilot.

Features and capabilities

With Atera, IT departments and MSPs can effortlessly create reports, such as:

  • System health
  • Patch and automation feedback
  • System inventory audit
  • Tech comparison report
  • Timesheet report
  • Auditor report
reporting and analytics - Tablet

Atera’s IT reporting functionality

One of Atera’s most commonly used reports is the auditor report, which provides a comprehensive overview of the organization. With it, you can view the company’s general inventory, software inventory, distribution of workstations, servers, and Macs, as well as disk use information. This report is useful to customers and IT managers as it provides an overview of the whole IT environment.

Not only does Atera have built-in IT reporting functionality, but it also includes remote monitoring and management (RMM), help desk and ticketing, remote access, network discovery, and third-party integrations.

One of Atera’s standout features is its AI-powered capabilities, which are integrated directly into the platform through Atera Copilot.

A few of the AI features include the ability to troubleshoot IT issues using real-time device diagnostics and AI-recommended actions, as well as auto ticket summaries that help technicians be more efficient. The available AI and automation features help to reduce response and resolution times, eliminate Tier-1 support, and boost operational efficiency. 

User interface and usability

Atera is renowned for its user-friendly interface and easy onboarding process. MSPs are able to create new customer profiles effortlessly, and new users are up and running within hours. Atera has won G2 recognition for ease of use and ease of setup, which is a testament to its user-friendliness.

As for IT reporting, creating new reports is quick and easy from the ‘Reports’ section within Atera’s dashboard.

Creating reports with Atera

Additionally, Atera’s automations help generate detailed reports for you, which can be scheduled to be sent to your end users or technicians at a time of your choice.

Using Atera to schedule reports

Related to creating reports within Atera, one Capterra user mentioned that the reports are easy to get to and analyze. Generating customer reports is valuable because it shows what customers get for the price they pay.

The reports allow MSPs to demonstrate value for customers and internal IT departments to keep stakeholders informed.

Pricing and value for money

Atera offers tailored pricing plans for both MSPs and IT departments. For MSPs, the pricing plans range from $129 to $209 a month and for IT departments, the plans range from $149 to $219 a month. Enterprise-level customers can require a custom quote for more tailored offerings.

Unlike most RMM pricing plans, Atera charges its users based on pay-per-technician. This makes scaling more affordable and reliable since you pay a fixed price no matter how many endpoints you manage.

Atera G2 rating: 4.6 out of 5.0 stars (500+ reviews)

What Atera users are saying on G2:

Atera user on G2 mention that setting up Atera and configuring the software has been easy. The reviewer values the ability to view reports on device monitoring, system/device performance, and configuring software bundles for new machines. Atera’s 24/7 live chat customer support, known for its effectiveness in solving customer issues, is also mentioned.

Atera Capterra rating: 4.6 out of 5.0 stars (300+ reviews)

What Atera users are saying on Capterra:

One Capterra reviewer mentions that Atera’s audit reports are simple to create and provide a forecast of equipment that needs attention or replacement. The same reviewer appreciates how easy it is to automate patch management and maintenance tasks, saving him hours of daily work.

Atera pricing:

For IT departments: 

  • Professional: $149 per month, per technician
  • Expert: $189 per month, per technician
  • Master: $219 per month, per technician
  • Enterprise: Custom quotation. Contact sales for pricing.

For MSPs:

  • Pro: $129per month, per technician
  • Growth: $179per month, per technician
  • Power: $209 per month, per technician
  • Superpower (Enterprise): Custom quotation. Contact sales for pricing.

2. Kaseya

Kaseya-homepage-1

Kaseya is not just one product; it’s an entire suite of tools that help IT teams monitor and manage their networks and devices. One of its most popular products is Kaseya VSA, which allows remote monitoring and management. The product includes IT reporting capabilities and allows users to create various reports, including disk utilization, inventory management, machine summary, and network statistics.

IT teams looking for an all-in-one IT management solution with IT reporting capabilities may find Kaseya suitable. However, if you want the all-in-one functionality, you must use multiple Kaseya products, which may increase your costs.

G2 Rating: 4.0 out of 5.0 (250+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya Pricing:

  • Custom pricing system in place. Visit their website to learn more.

3. Pulseway

Pulseway-homepage-1

Pulseway is remote monitoring and management (RMM) software for MSPs and IT departments. It has 28 templates for creating a wide variety of documents and reports. One of Pulseway’s strengths is its mobile app, which allows users to manage and create reports on the go.

Pulseway’s pricing is structured on pay-per-endpoint, which can be a dealbreaker for IT teams. Customers must pay more for each additional endpoint/device they add, which quickly adds up. All Pulseway customers must also pay a $149 onboarding fee before they can use the service.

G2 rating: 4.5 out of 5.0 (50+ reviews)

Capterra rating: 4.7 out of 5.0 (180+ reviews)

Pulseway pricing:

  • Basic: Custom pricing available. Visit their website to find out specific costs based on your situation.

4. ConnectWise

ConnectWise offers remote monitoring and management (RMM) features to help manage multiple devices, monitor IT issues, and automate responses. The platform includes intelligent monitoring and alerts, as well as the capability to create reports.

ConnectWise is especially popular amongst enterprises due to its highly customizable features. The platform is capable of a lot but also has a steep learning curve, which is reported by customers on G2. This can be a dealbreaker for SMBs and MSPs who prefer an intuitive IT management platform.

G2 Rating: 4.1 out of 5.0 (120+ reviews)

Capterra Rating: 4.1 out of 5.0 (125+ reviews)

ConnectWise PSA Pricing:

  • Custom quotation: ConnectWise does not make its pricing available publicly. To know ConnectWise pricing, request a quote from their team.

5. Syncro

Screenshot of Syncro homepage

Syncro is an all-in-one IT management platform that has PSA, RMM, and remote access capabilities built-in. Syncro provides IT reporting capabilities, and you can create different RMM, ticket, sales, customer, invoice, and inventory reports. Like with Atera, the reports can be scheduled to be sent to technicians and customers.

Syncro uses pay-per-technician pricing, which makes it a cost-effective option for IT departments and MSPs. While cost-effective, customers on G2 mention that the software has limited customization capabilities.

G2 Rating: 4.5 out of 5.0 (120+ reviews)

Syncro’s Capterra Rating: 4.7 out of 5.0 (70+ reviews)

Syncro Pricing:

  • Basic: $139 per month, per user

6. N-able

N-able-homepage-1

N-able provides MSPs and IT departments with a suite of products to manage their IT infrastructure. One of its main products is N-sight RMM, which includes remote monitoring and management, remote access, help desk and ticketing, and IT reporting. 

The available reports include patch management, antivirus, web protection, backup and recovery, and user audit reports. N-sight has a wide range of reports and features, but some G2 users are concerned about the platform’s complexity.

G2 Rating: 4.3 out of 5.0 stars (170+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-central Pricing:

  • The company does not make its pricing available publicly; pricing is based on custom quotation. To get the pricing, request a quote from N-able’s website.

7. NinjaOne

Ninjaone-homepage-2

NinjaOne provides an unified platform for managing, monitoring, and supporting endpoint devices and IT infrastructure. With NinjaOne, you can create customizable reports that help to showcase your value to clients.

Similar to IT reporting solutions like Pulseway, NinjaOne uses a pay-per-endpoint pricing model. This means that the more endpoints/devices you manage, the higher the service cost. MSPs and IT departments with limited resources may find the pricing to be a dealbreaker.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • NinjaOne states it prices per endpoint but does not make its pricing available publicly; pricing is based on custom quotation. To learn more, visit their website.

8. Datto

Datto offers products that help IT departments and MSPs manage and automate a variety of IT-related tasks. One of the products, DattoRMM, includes reporting functionalities. You can create reports on the help desk, ticketing, RMM, billing and contracts, and customer support.

Datto combines RMM and PSA capabilities into one platform, making it a true all-in-one IT management solution. While customers appreciate this, they mention on G2 that the quality of the platform has decreased after Kaseya acquired it.

G2 Rating: 4.5 out of 5 stars (70+ reviews)

Capterra Rating: 4.3 out of 5 stars (20+ reviews)

Datto Pricing:

  • Custom pricing available. Contact Datto’s sales team to get the pricing.

9. ManageEngine

ManageEngine provides IT teams and MSPs with a single interface for managing, securing, and monitoring endpoints. One of ManageEngine’s products, ServiceDesk Plus, gives MSPs the ability to create help desk and ticketing and asset reports

ManageEngine is designed for enterprises, which is reflected in its broad customization capabilities. A number of G2 users note that smaller organizations with fewer resources may find ManageEngine’s volume of customization daunting.

G2 Rating: 4.4 out of 5.0 (600+ reviews)

Capterra Rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine RMM Central Pricing:

  • Pricing is based on a custom quote. To get the pricing, request a quote from ManageEngine’s sales team.

AI-powered all-in-one solution for IT reporting

A few IT reporting tools offer all-in-one IT management functionality, which is what most IT teams really need. One such solution is Atera.

Not only does Atera have built-in IT reporting capabilities, but it also involves all the other functionalities IT teams require, including remote monitoring and management (RMM), remote access, help desk and ticketing, billing and contracts, and robust third-party integrations.

Atera is the first IT management platform to integrate AI into its platform through Atera Copilot. With it, your IT issues can be solved faster by using real-time device diagnostics and AI-recommended actions.

If you want to see how Atera fits into your workflow, an easy step you can take is to contact our sales team. Atera offers a 30-day free trial if you’d like to have a hands-on experience with the platform.

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