Highlights from our End of the Year Fireside Chat Webinar

We were delighted to be joined by so many of you for our ‘End of the Year Fireside Chat’ this week via webinar, and to be able to share what we’ve achieved in 2018, as well as our vision for Q1 of 2019. For those of you who are looking for a recap, or if…

MSP in the Spotlight #3: MDH Tech

MDH Tech’s Quick Facts Headquarters Dallas, TX Areas of Operation Dallas (TX) and Lakeland (FL) Year founded 2005 Total number of employees 4 Fun Fact Matt (Founder and CEO) served in the United States Marine Corps   Our MSP in the Spotlight series follows our pick of today’s successful MSPs. We learn about how they…

MSP in the Spotlight #2: BlueRam

Continuing our series of MSP in the Spotlight, and following on from our interview with Craig Sharp from Abussi, today we’re talking to Ayo Joel-Taiwo, the founder and CEO of BlueRam Technology Solutions. Ayo grew up in Nigeria, and founded BlueRam in 2014, serving SMBs in Chicago metropolitan area, where he now resides. It’s not…

MSP in the Spotlight #1: Abussi

Our new series, MSP in the Spotlight gives you the opportunity to learn from other IT service providers, get an insight into their journey in the industry, and better understand the challenges they have faced to get to where they are today.   About the MSP Our first spotlight is shone on UK-based MSP, Abussi…

You Asked For It, We Did It! Atera Live Chat is here

When your customers are looking for support, you want to be there as quickly as possible. Increasingly, consumers are looking for self-service options or alternatives to email, to make the process of troubleshooting quicker and more effective. What might take a day or more to solve with two or three emails back and forth, or…

The Complete MSP Guide for On-Boarding New Clients

The way you on-board new clients can be a real differentiation for Managed Service Providers. Being transparent about the process and how long it will take, managing pain points and expectations, as well as communicating and advising at each stage are all ways to inspire loyalty and trust with a new client. Even though each…

Should your Clients be Using MSP Software to Get Themselves to the Cloud?

As a Managed Service Provider, you want to implement changes for your clients which make a real difference to their bottom line, as well as the everyday success of their businesses for both them and their customers. Migrating services to the cloud can certainly make businesses more efficient, scalable and secure. It can also save…

Securing your Customer’s Site with Antivirus

Keep your Customers Safe   The main thing your customers want is peace of mind. They want to know their business is safe and secure from all the cyberattacks they read about in the news and they want to know that you are on top of things. In order for you to provide your customers…

Remote Support Software

Whilst some of your customer problems can be fixed by email or with a simple phone call, there are other issues that require the technician to access the computer directly. Getting into your car and driving to a customer site is expensive, time consuming and tiring. Add onto that the time wasted travelling backwards and…