Atera’s January Version is Out!
January 2019 release is out! We’ve been working hard behind the scenes, and are excited to share with you the latest features, fixes, improvements and enhancements for 2019. Learn more about this…
What is Microsoft Azure Service Fabric, and Why is it Such a Game-Changer?
You might have heard that we’re moving our infrastructure over to Microsoft Azure Service Fabric, but maybe you haven’t been too sure what this means for you. Here’s a quick overview to help you understand the change and its benefits…
What’s in an RMM?
A remote monitoring and management suite (RMM) provides all of the utilities that a technician needs in order to perform IT support for a client company. There are a number of “must have” modules that any package terming itself as an RMM needs to include…
RMM vs Break/Fix Model
Every IT service wants to streamline their business, right? Because no one wants to work harder than they need. No IT service wants to waste hours on work they can systematize, simplify and automate. The only question is…. HOW…
The RMM Concept
RMM is the “remote monitoring and management” of an IT system. The concept enables multi-site businesses to centralize all IT support functions at one location. This opportunity has created the “managed service provider” (MSP) sector…
Highlights from our End of the Year Fireside Chat Webinar
We were delighted to be joined by so many of you for our ‘End of the Year Fireside Chat’ this week via webinar, and to be able to share what we’ve achieved in 2018, as well as our vision for Q1 of 2019. Here is a quick recap…
MSP in the Spotlight #3: MDH Tech
MSP in the Spotlight gives you the opportunity to learn from other IT service providers, get an insight into their journey in the industry, and better understand the challenges they have faced to get to where they are today. We spoke with Matt Hunn Founder and CEO of MDH Technologies…
MSP in the Spotlight #2: BlueRam
MSP in the Spotlight gives you the opportunity to learn from other IT service providers, get an insight into their journey in the industry, and better understand the challenges they have faced to get to where they are today. We spoke with Ayo Joel-Taiwo, founder & CEO of BlueRam Technology Solutions…
MSP in the Spotlight #1: Abussi
Our new series, MSP in the Spotlight gives you the opportunity to learn from other IT service providers, get an insight into their journey in the industry, and better understand the challenges they have faced to get to where they are today. This time, Craig Sharp from Abussi…
You Asked For It, We Did It! Atera Live Chat is here
when our customers asked for a live chat and messaging system, we at Atera knew that it was a great idea. Our priority has always been to help you reach your clients and enhance your relationships with them, and this is clearly the natural next step…
The Complete MSP Guide for On-Boarding New Clients
The way you on-board new clients can be a real differentiation for Managed Service Providers. Before you can outline the process to your customer however, you need to know what these steps are for yourself…
Should your Clients be Using MSP Software to Get Themselves to the Cloud?
Migrating services to the cloud can certainly make businesses more efficient and it can save companies a lot of money in both the short and long term. Here are 5 examples of clients for whom the journey to the cloud is long overdue…
Securing your Customer’s Site with Antivirus
The main thing your customers want is peace of mind. They want to know their business is safe and secure from all the cyberattacks they read about in the news and they want to know that you are on top of things…
Remote Support Software
Using remote support software with Atera’s RMM software offers you another way to monitor, diagnose and solve customer issues. It will step up your game and make both you and clients happy…
Remote IT Support
Atera provides you with the ability to deliver Remote IT Support to your clients without even needing to actively take over their remote PCs. Read more about this feature…