When your customers are looking for support, you want to be there as quickly as possible. Increasingly, consumers are looking for self-service options or alternatives to email, to make the process of troubleshooting quicker and more effective. What might take a day or more to solve with two or three emails back and forth, or…
The way you on-board new clients can be a real differentiation for Managed Service Providers. Being transparent about the process and how long it will take, managing pain points and expectations, as well as communicating and advising at each stage are all ways to inspire loyalty and trust with a new client. Even though each…
As a Managed Service Provider, you want to implement changes for your clients which make a real difference to their bottom line, as well as the everyday success of their businesses for both them and their customers. Migrating services to the cloud can certainly make businesses more efficient, scalable and secure. It can also save…
Keep your Customers Safe The main thing your customers want is peace of mind. They want to know their business is safe and secure from all the cyberattacks they read about in the news and they want to know that you are on top of things. In order for you to provide your customers…
Whilst some of your customer problems can be fixed by email or with a simple phone call, there are other issues that require the technician to access the computer directly. Getting into your car and driving to a customer site is expensive, time consuming and tiring. Add onto that the time wasted travelling backwards and…
Atera provides you with the ability to deliver Remote IT Support to your clients without even needing to actively take over their remote PCs. Through the Atera UI you can stop and start services, tasks and programs, uninstall applications, run scripts, install patches and with the Command Prompt access, run almost any command. All this…
We are happy to announce the latest Atera Release With this Release, we have directed our main focus on delivering better, faster and easier ways to deploy Agents to your client base. Check out the full and complete information on all the new features and bug fixes in this Release. Let’s take…
Network Monitoring is a vital part of any serious RMM tool. It provides you with the ability to monitor applications and devices in real time, and alert you if devices are down or failing, thereby keeping you up to date with all potential issues with your client base. What type of devices do you…
The number one sentence that an IT Professional probably hears the most is “Help, my computer is working really slowly!” Even with state-of-the-art PCs and with the latest software installed, over time, programs get added on, games get downloaded, viruses and unwanted programs hitch a ride onto the hard drive and the pc slows down….
