Here are three of the most common stumbling blocks for making smart decisions, and how you can improve your strategic processes, and encourage your customers to do the same…
Avi Vaserman, owner of Canadian MSP Sytex Ltd shared with us his best-practice analysis for what to do in case of a cyber-attack to restore data as usual. This can be a common issue in the daily work of any MSP, we thought to share Avi’s way of dealing with this matter…
We loved seeing so many of you at our recent Fireside Chat, giving us a chance to talk about what’s been happening in the first half of 2019, our recent customer success stories and some big news about what’s coming this summer. If you missed us live, here’s a quick recap…
The General Data Protection Regulation, or GDPR, was introduced in all EU countries on 25 May 2018. One year on, there is still confusion about the obligations of the standards. This article will give you a brief overview of the requirements contained in GDPR…
The reality is that 91% of people daydream during meetings and 73% work on other tasks. With constant interruptions from email, social media, and so much more, it’s easy to become one of the masses with an eight second attention span and difficulty focusing…
You’ve probably heard of 2FA, or two-factor authentication, but are you aware of all the benefits that using 2FA could bring to your MSP company? We’re here to lay it all out for you, so that you can make the most of this must-have feature…
The best way for an MSP to maintain high level of service, is to use the best tools that will support integration, giving the MSP less to manage as a business, and optimizing your operations rather than slowing them down…
A break/fix solution is a simple first step to forge connections, get your foot in the door, and start making your expertise understood. But don’t let the first step be where you stay. With the right amount of nurturing, you can convert this client from break/fix to a monthly retainer…
A break/fix solution is a simple first step to forge connections, get your foot in the door, and start making your expertise understood. But don’t let the first step be where you stay. With the right amount of nurturing, you can convert this client from break/fix to a monthly retainer…
It was great to see so many of you this week for our quarterly Atera Fireside Chat. We loved letting you know what we’ve achieved in Q1, and giving you a sneak peek into our roadmap for the next few months. For those of you who couldn’t make it, here’s what you missed…
Both PSA and RMM tools have become integral elements of running a Managed Service Provider (MSP) operation. But following our theory of integration providing more bang for your buck, are you missing a trick by keeping them separate. Here are 5 reasons to consider…
For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system. User onboarding requires planning…
A key goal of remote monitoring and management is to look after the system of a multi-site company, or for an MSP to support the IT infrastructure of a client company. Keeping everything running smoothly involves taking an inventory of all IT assets and ensuring that they are still within their service lives…
Real-time monitoring is the most essential function of remote monitoring and management systems (RMM). In RMM implementations all of the monitoring activities are carried out remotely, with the administrator viewing data about the performance of the monitored system through a browser…
January 2019 release is out! We’ve been working hard behind the scenes, and are excited to share with you the latest features, fixes, improvements and enhancements for 2019. Learn more about this…