GDPR: A Threat to Small MSPs or an Opportunity?

The General Data Protection Regulation, or GDPR, was introduced in all EU countries on 25 May 2018. One year on, there is still confusion about the obligations of the standards. This article will give you a brief overview of the requirements contained in GDPR…

Mastering Time Management For MSPs

The reality is that 91% of people daydream during meetings and 73% work on other tasks. With constant interruptions from email, social media, and so much more, it’s easy to become one of the masses with an eight second attention span and difficulty focusing…

What Are the Essential Tools for Today’s MSP?

The best way for an MSP to maintain high level of service, is to use the best tools that will support integration, giving the MSP less to manage as a business, and optimizing your operations rather than slowing them down…

Highlights from our End of Q1 Fireside Chat Webinar

It was great to see so many of you this week for our quarterly Atera Fireside Chat. We loved letting you know what we’ve achieved in Q1, and giving you a sneak peek into our roadmap for the next few months. For those of you who couldn’t make it, here’s what you missed…

RMM Client User Onboarding

For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system. User onboarding requires planning…

Why RMM is important for IT Asset Management

A key goal of remote monitoring and management is to look after the system of a multi-site company, or for an MSP to support the IT infrastructure of a client company. Keeping everything running smoothly involves taking an inventory of all IT assets and ensuring that they are still within their service lives…

RMM Real-Time Monitoring

Real-time monitoring is the most essential function of remote monitoring and management systems (RMM). In RMM implementations all of the monitoring activities are carried out remotely, with the administrator viewing data about the performance of the monitored system through a browser…

Atera’s January Version is Out!

January 2019 release is out! We’ve been working hard behind the scenes, and are excited to share with you the latest features, fixes, improvements and enhancements for 2019. Learn more about this…

What’s in an RMM?

A remote monitoring and management suite (RMM) provides all of the utilities that a technician needs in order to perform IT support for a client company. There are a number of “must have” modules that any package terming itself as an RMM needs to include…

RMM vs Break/Fix Model

Every IT service wants to streamline their business, right? Because no one wants to work harder than they need. No IT service wants to waste hours on work they can systematize, simplify and automate. The only question is…. HOW…